Skip to main content

Package delivered but never got it

Hi, my tracking says the package was delivered, but I never got it. What should I do?

Updated yesterday

Thank you for letting us know. We’re so sorry to hear this!

Sometimes carriers mark packages as "delivered" a little early, or they might leave it in a different spot (like a mailbox, front desk, or with a neighbor).

Could you please double-check those areas? If it’s still not there, let us know and we’ll immediately open an investigation with the shipping provider.

Don’t worry, we’ll make sure your order gets to you. 💛

Did this answer your question?