Sometimes we find that a customer inadvertently enters an incorrect or incomplete shipping address when placing the order. In that case, the package fails to be delivered and is returned to the sender by the carrier. Packages are also returned to sender if the customer doesn't pick up the package from the carrier as instructed on the tracking link, because of a delivery issue; e.g.: no one home to receive the package or there isn't a safe place to drop the package.

This return process can take some time, unfortunately, as carriers place priority on their day-to-day delivery commitments. But all isn't lost; we can re ship the package when it arrives back to us, after it is checked over for any possible damage, and processed for reshipment. But we will charge a reshipping fee. For the reshipping fee pertinent to your country, please email [email protected] with your order number, and customer service will send a PayPal payment link for the appropriate amount.