Digital vs. Physical Products

Can I buy a digital file or a frame separately?

Every physical order includes a high-resolution digital file. Digital files are not sold or refunded separately. We don't sell empty frames separately. If your order is still eligible for a product change, check the framed options in Proofer before approving your illustration. Otherwise, you can order a complete framed print on our website. A complete framed print includes: - Your selected illustration, printed and framed - The frame size and color of your choice - Everything arrives ready to hang Choose the product, size and frame finish you want when ordering.

Last updated on Oct 28, 2026

How do I download my digital file?

For Family Garden and Family Bouquet, there is one digital file per illustration. Download it directly from the customer portal once that illustration is approved; you don't need to wait for every illustration in the order to be approved. The recommended print sizes are: 6×8" | 9×12" | 12×16" | 15×20" | 18×24" | 24×32" | 30×40" | 36×48" Important: We don't recommend printing at home. For best results, take the file to a local print shop and they'll handle it for you.

Last updated on Oct 28, 2026

What sizes and materials do you offer?

Our physical prints and framed products come in 12×16", 18×24" and 24×32". Frame finishes are white, black and natural wood. We use matte paper over 200 gsm, natural oak frames and plexiglass protection for framed products.

Last updated on Oct 28, 2026

Are hanging pins included?

Hanging pins are not available at Capri Studios. Framed products arrive ready to hang, with the included components shown on their product page. Please check that page for the contents of your selected product.

Last updated on Oct 28, 2026