What is a chargeback? I contacted my bank.
A chargeback is a payment dispute opened directly with your bank or payment provider. It is a process where the bank
reviews a transaction and decides whether a refund should be issued.
Please note that opening a chargeback does not guarantee that you will receive a refund, as the final decision is made
by your bank or payment provider. We do not have control over the chargeback process or its outcome.
If you have opened a chargeback but would prefer to resolve the issue directly with us, please contact our support team.
Once the chargeback has been canceled or closed, we may be able to assist you with a refund or another appropriate
solution depending on your case.
For the fastest resolution, we recommend contacting us first so our team can review your order and help you find the
best possible solution.