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Typos And Incorrect Details
Typos And Incorrect Details

A guide on how to proceed with errors in your order.

Updated over 5 months ago

Whoops!! I Made A Mistake In Order Details

It happens, everyone makes typos sometimes or enters the incorrect details on their print.

Don't worry, all is not lost.

If you have only placed your order recently, then you have 24 hours after ordering to make the correction you need if you ordered using standard or free shipping. For express orders, you only have 4 hours.

Please email us at [email protected] with your order number and the specific changes you would like to make. Upon receiving your email, we will place your order on hold until all changes are made. Please note that this process may extend your delivery time.

If the allotted time has elapsed, or you are unable to make the edit you need, your order will have been submitted, and it is too late to make any changes. If it's already too late, we can offer a discount code for a re-order at a reduced price. We cannot cancel and refund the full cost of an order that has been submitted to the print queue already. A processing fee will be deducted from the order cost refund.

Hope this helps!

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