Email help@capristudios.com with your order number and a description of the issue so we can review it.
- Replacement: For a damaged, incorrect or confirmed lost order, we'll review the case and typically offer a replacement at no cost.
- Refund: If you request a refund, we'll review it under our Refund Policy and confirm the next steps. Approved refunds are sent to the original payment method.
After a refund is issued, it usually appears in your account within 5–10 business days, depending on your bank.