Home Extra Shipping Charges (Like FedEx Fees) I was charged an extra fee by FedEx (like a customs or brokerage fee). Can you help?

I was charged an extra fee by FedEx (like a customs or brokerage fee). Can you help?

Last updated on Oct 28, 2026

We're sorry to see this happen — these fees aren't something we charge. To help us resolve this for you, please forward us:

  1. A copy of the FedEx invoice showing the charge
  2. Proof that you paid it

Once we receive these, we'll review them and work to make it right. We'll let you know what we find!