Orders & Proofs

When will I see my proof?

For Family Garden and Family Bouquet, you'll receive a digital proof by email and text message within 24 hours of placing your order.

How long do I have to approve my proof?

You have 7 days from the time we send your preview to review it. Approve it or request changes directly in Proofer. If you don't respond within those 7 days, the design is automatically approved and moves forward to printing. Emailing Support alone does not stop the approval timer.

I never received my proof. What should I do?

First, check your spam or junk folder. You can also visit https://orders.capristudios.com/ and enter your order number and the email address used for your purchase. If you're still having trouble, email help@capristudios.com.

I made a mistake in the details I submitted. Can I fix it?

Yes. The available options depend on the stage of your order: - Before your proof is ready: You can edit names and add or remove members in Proofer within 1 hour of ordering, as long as your illustration has not yet been assigned to an illustrator. After that, wait for your proof to request corrections. - Once you receive your proof: Before approving it, reject it in Proofer and leave your requested corrections. You can request unlimited revisions; each round adds 24–72 hours. - After you personally approve your proof: You have 60 minutes to reject that illustration in Proofer if you notice a mistake. After that, email help@capristudios.com immediately. We can't guarantee that production or shipping can be stopped. This 60-minute option does not apply to automatic approval.

What payment methods do you accept?

We accept the following payment methods: 1. Visa 2. Mastercard 3. American Express 4. PayPal 5. Apple Pay 6. Google Pay 7. Shop Pay 8. Afterpay 9. Cash App Pay Available payment options may vary depending on your device and checkout settings.