When will I see my proof?

How long do I have to approve my proof?

I never received my proof. What should I do?

I made a mistake in the details I submitted. Can I fix it?

What payment methods do you accept?

How many people can I include?

I need more than 12 spots. What should I do?

I already ordered, and I need to add more people. Can you help?

What is your shipping timeline?

How long does Home Decor take?

Where do you ship, and what does shipping cost?

What if I need my order for a special date?

My tracking number hasn't updated in a while. What's going on?

What is your return policy?

My order arrived damaged. What should I do?

I received the wrong product. Now what?

What happens after you receive my photos?

Can I buy a digital file or a frame separately?

How do I download my digital file?

What sizes and materials do you offer?

Are hanging pins included?

Will you include a receipt in the package?

Do you offer gift wrapping?

Do you offer gift cards?

How do I receive my promotional gifts?

How are replacements and refunds handled?

I received a refund confirmation. Will my order still arrive?

What does the one-year warranty cover?

I was charged an extra fee by FedEx (like a customs or brokerage fee). Can you help?

What is a chargeback? I contacted my bank.

My chargeback was resolved. When will I get my money?

How quickly will you respond?

Can you call me?